Refund policy

Last updated: September 17, 2026

We want you to feel confident when ordering from AVORE. If something is not right with your order, please review the return and refund guidelines below or contact us at hello@avorewallpanels.com.

Returns

AVORE accepts eligible returns within 100 days of purchase.

To qualify for a return, the product must be:

Unused and uninstalled
In its original condition
In its original packaging
Uncut, untrimmed, and otherwise unmodified
Accompanied by proof of purchase

Before approving a return, we may ask you to provide clear photographs of the product and its packaging so we can confirm its condition.

To request a return, please email us at hello@avorewallpanels.com with your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide instructions for sending the product back.

Please do not send products back without prior authorization. Unauthorized returns may not be accepted.

Items Eligible for Return

Products may be eligible for return if they:

Are returned within 100 days of purchase
Have not been installed or used
Remain in their original condition
Are returned in their original packaging
Have not been cut, trimmed, drilled, glued, painted, or otherwise modified

Non-Returnable Items

The following products are not eligible for return:

Installed or previously used products
Cut, trimmed, drilled, altered, or modified wall panels
Samples
Products that are not in their original condition
Products returned without their original packaging
Discounted or final-sale products, where applicable

Because wall panels may no longer be resalable once they have been installed, cut, or altered, please carefully inspect the product before beginning installation.

Damaged or Defective Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, contact us at hello@avorewallpanels.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the damaged or defective product
Photos of the packaging, including any visible shipping damage

We will review the information and determine the appropriate solution.

Please keep the product and all original packaging until your claim has been reviewed.

Return Shipping

Once your return has been approved, AVORE will send you return instructions by email.

Please follow the provided instructions carefully to ensure your return can be properly identified and processed when it arrives.

Returns shipped to us without prior authorization may be refused.

Refunds

Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this Return & Refund Policy.

You will receive an email notifying you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–7 business days for AVORE to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Original Payment Method

Refunds can only be issued to the payment method originally used to place the order.

If the original payment method is no longer available, please contact us and we will review the situation individually.

Exchanges

If you would like a different product, finish, size, or design, please contact us at hello@avorewallpanels.com.

Availability of exchanges may depend on inventory and the condition of the original product.

Before Installation

We strongly recommend checking all panels before installation.

Please verify the quantity, color, finish, dimensions, and condition of your order before cutting, trimming, applying adhesive, or beginning installation.

Products that have already been installed, cut, or otherwise modified are generally not eligible for return.